The Quality Infrastructure [electronic resource] : Measuring, Analyzing, and Improving Library Services
2013
eBook
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A library's infrastructure of programs and personnel is its most valuable asset,
providing the foundation for everything it does and aspires to do, which is why
assessment is so vitally important. In this collection of case studies, Murphy
and her team of contributors describe how quality assessment programs have been
implemented and how they are used to continuously improve service at a complete
cross-section of institutions. This volume Looks at how a program was
established within a library organization, the individual roles for staff
participating in the program, and singles out which activities and projects were
most successful Describes programs such as the Baldrige Criteria for Performance
Excellence, Lean Six Sigma, and ISO 9001:2000 Examines contexts ranging from a
liberal-arts college library and key federal government libraries to libraries
that serve major research universities in the United States and Canada
Summarizing specific tools for measuring service qual...
Main title:
Imprint:
United States : ALA Editions, 2013
Collation:
1 online resource (1 text file) (200 pages)
Audience:
General/trade
System details:
Platform: epubMode of access: Internet
ISBN:
9780838994955
Language:
English
BRN:
435099
Electronic access:
More Information:
| Location | Collection | Call number | Status/Desc |
|---|---|---|---|
| Online | Online resource (Member logon) | indyreads - eBook |