The Starbucks experience : 5 principles for turning ordinary into extraordinary
Michelli, Joseph A.2007
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People-driven philosophies have made Starbucks one of the worlds most admired companies, according to Fortune magazine. Starbucks is driven by the staff, the partners and the special experience they create for each customer. [Jacket]
Main title:
The Starbucks experience : 5 principles for turning ordinary into extraordinary / by Joseph A. Michelli
Author:
Imprint:
New York McGraw-Hill 2007
Collation:
208 p
Contents:
IntroductionPrinciple #1- make it your ownPrinciple #2- everything mattersPrinciple #3- surprise and delightPrinciple #4- embrace resistancePrinciple #5- leave your markA final word.
ISBN:
9780071477840 (pbk)
Dewey class:
658.812 STA
Local class:
658.812
Language:
English
Subject:
BRN:
4861
More Information:
| Location | Collection | Call number | Status/Desc |
|---|---|---|---|
| Penrith | Nonfiction | 658.812 STA | Available |