Chairman's Lounge, The [electronic resource] : The inside story of how Qantas sold us out

Joe Aston2024

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Summary

From the must-read journalist on how power, money and influence work in this country, the full story of how one of the nation’s favourite brands brought itself to ground. Before Covid, both Qantas and its CEO Alan Joyce were flying high, the darlings of customers, staff and investors. After Covid hit, only money mattered – in particular, the company’s share price and extraordinary executive bonuses. Illegally redundant workers, unethical flight credits, abysmal customer service, antique aircraft: these became Qantas’ new brand. How did things go so badly wrong? Why were customers at the end of the queue? And how did an increasingly autocratic Joyce constantly get his own way, with the Qantas board and with both Liberal and Labor governments, which handed over billions in subsidies and protected lucrative flight routes from foreign competition? For the first time, The Chairman’s Lounge tells the full story of how one company banked the nation’s loyalty and then cashed i...