Collection: Nonfiction

An invaluable guide to help deliver exceptional customer service and keep customers coming back time and again. Includes real case studies from different types of businesses to illustrate the ideas and strategies.

Learn to outsmart your classmates with the tips in this exciting, top secret book! The secret tips included in this simple, easy-to-read text will have you reading different genres, navigating text structures, and more in no time

On 27 May 1967 a majority of electors voted in a national referendum to amend clauses of the Australian Constitution concerning Aboriginal people. This book explores its legal and political significance and the struggle by Australians for constitutional change

This book concentrates on the essential skills of four-wheel driving for every type of off-road terrain. It explains what makes a four-wheel drive vehicle different, how to approach challenging situations, and shows what to do if things go wrong

We are what we eat, watch, buy, read, love, play. It's been a long step in a short time from meat pies, football, kangaroos and Holden cars to iPods, lattes, climate change and MasterChef.

Looks at some of the more unusual and unique libraries of the world, and explores the history and future of the 21st-century library revolution, accompanied by colourful illustrations and brief profiles.

Where do spiders live? What is inside a spider's body? How do spiders smell, taste, see, touch and hear? Spiders Up Close will give you the answers to these and many other questions

A true football legend, this is a hugely long awaited autobiography told with Leighs customary steel, wry humour and no-holds barred honesty. Life and lessons from the world of Australian Rules Football as told by an icon of the sport, Leigh Matthews.

This title for young readers provides information on various sharks & shares a shark divers experiences searching for & photographing them on Coco Island, Costa Rica. Full of details of close encounters, near misses & amazing shark discoveries.

For nearly a year Sharyn Munro travelled through rural Australia, visiting the communities in coalmining areas. She found a war zone. Here, towns and districts are dying - home-owners and farmers forced out by mining, broken in spirit and in health.