Collection: Online resource (Member logon)

Lots of practical tips to help you and your staff deliver excellent customer service, ensuring your existing customers keep coming back and new customers are attracted to your business. PRACTICAL TIPS FOR EXCEEDING YOUR CUSTOMERS' EXPECTATIONS Modern consumers are more demanding and more informed...

A collection of simple tried and tested marketing ideas that business owners can implement easily and cheaply. TAKE THE HARD WORK OUT OF MARKETING YOUR BUSINESS Achieve dramatic improvements in your business without investing a lot of time and money. These 101 practical marketing suggestions will...

Learn the 101 ways to achieve and maintain a joyful state of being. Louise Hays warm, inspiration messages remind you that the keys to a happy life are with you, and can be reached at any time.

A collection of practical business, financial, legal and personal tips to help your business survive and prosper. From the author of the bestselling 101 Ways to Market Your Business comes a book full of advice to help you guide your business on the road to success. INCREASE YOUR CHANCES OF SURVIV...

Practical tips to help you promote and advertise your products and services, simply, effectively and without a big budget. READ THIS BEFORE YOU SPEND ANOTHER CENT ON ADVERTISING Understanding what makes one advertisement work while another fails could save you a small fortune in wasted advertisin...

Nothing is more crucial to landing your dream job than a stellar performance in the all-important interview, that nerve-wracking final step to every job search. Extensively updated and revised for today's highly competitive employment market, this compact, concise handbook will prepare you for th...

Inappropriate attire, lateness, sexually offensive behavior, productivity and communication issues . . . these are just a few of the uncomfortable topics you may have to discuss with your employees. 101 Tough Conversations to Have with Employees provides you with proven guidance and realistic sam...

A manual that answers the question what makes businesses that succeed very well, different from the rest? Are you serious about building a winning business? Then read this book. Why do some businesses struggle or even go under, while others go through the roof? The answer is: It's not what you're...

Mr. Spreadsheet has done it again with 101 easy-to-apply Excel formulas 101 Ready-to-Use Excel Formulas is filled with the most commonly-used, real-world Excel formulas that can be repurposed and put into action, saving you time and increasing your productivity. Each segment of this book outlines...

Now enjoy 101 Power Thoughts in audio! Louise Hay reads her power thoughts to you in her own warm, nurturing voice. Listen to one power thought each day or a few at a time. However you decide to play this audio program, you'll find that you may begin to think more positively and create exciting c...