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List view record 1: IM and SMS Reference Services for Libraries [electronic resource] : (THE TECH SET® #19)
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IM and SMS Reference Services for Libraries [electronic resource] : (THE TECH SET® #19)
Amanda Bielskas
2012
eBook
Users want real-time answers to their reference questions wherever and whenever they are. Increasingly, that means SMS and IM services. Providing those is easier than you might think! This manual offers information on the technological aspects of providing such a service, as well as how to create...
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Amanda Bielskas
2012
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