Ignore Your Customers (and They'll Go Away) [electronic resource] : The Simple Playbook for Delivering the Ultimate Customer Service Experience
Micah Solomon2020
eBook
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Discover how to create exceptional customer service and a superior customer
experience, learning from the greatest companies of our time.
When it comes to delivering great customer service and customer experience, many
companies miss the mark. But there's no reason this should include you and your
company. Ignore Your Customers (and They'll Go Away) spells out, step by step,
how to craft a customer service culture and customer experience so powerful that
they'll transform your organization and boost your company's bottom line.
You'll enjoy inspirational, often hilarious, tales from the trenches as author
Micah Solomon, one of the world's best-known customer service consultants,
relates hands-on adventures about assessing and improving customer service in
various industries.
You'll spend time behind the scenes with Zappos CEO Tony Hsieh and discover how
the company delivers "wow" customer service. From Richard Branson, you'll learn
how Virgin brands deliver authentic ...
Main title:
Author:
Micah Solomon, Author
Imprint:
United States : HarperCollins Leadership, 2020
Collation:
1 online resource (1 text file) (240 pages)
Audience:
General/trade
System details:
Platform: epubMode of access: Internet
ISBN:
9781400214938
Language:
English
BRN:
439130
Electronic access:
More Information:
| Location | Collection | Call number | Status/Desc |
|---|---|---|---|
| Online | Online resource (Member logon) | indyreads - eBook |