Protecting counter and interviewing staff from client aggression
Swanton, Bruce1990
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Discusses various forms of workplace aggression, public contact environment, personal contact skills, terminating client contact and post incident administration. The approach adopted is prevention oriented and is directed at personnel and office managers concerned to protect their staff form client imposed aggression.
Main title:
Protecting counter and interviewing staff from client aggression / by Bruce Swanton and Daryl Webber
Author:
Imprint:
Canberra ACT : Australian Institute of Criminology, 1990
Collation:
64 pages : illustrations
Series title:
Contents:
Aggression defined - Client motivation - Process of client inflicted aggression - Antecedent events - Public contact environment - Personal contact - Terminating client contact - Post incident administration
ISBN:
0642149747 (paperback)
Dewey class:
658.473
Language:
English
Subject:
BRN:
125940
More Information:
| Location | Collection | Call number | Status/Desc |
|---|---|---|---|
| Research | Tech Book | 658.473 PRO | Available |