Brilliant customer service
Stevens, Debra2010
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An invaluable guide to help deliver exceptional customer service and keep customers coming back time and again. Includes real case studies from different types of businesses to illustrate the ideas and strategies.
Main title:
Brilliant customer service / Debra Stevens
Author:
Imprint:
Harlow Prentice Hall 2010
Collation:
187 p.
Contents:
Customers have changed -- The cornerstones of brilliant customer service -- Make 'virtual' service brilliant customer service -- Use the 'emotional scale' to create loyalty and trust -- Read between the lines: silence is never golden! -- How to handle any complaint -- How to say 'no' and still keep the customer -- How to offer more -- Seven ways to 'wow' your customers
ISBN:
9780273738077 (pbk)
Dewey class:
658.812 BRI
Local class:
658.812
Language:
English
BRN:
2966
More Information:
| Location | Collection | Call number | Status/Desc |
|---|---|---|---|
| Penrith | Nonfiction | 658.812 BRI | Available |
| St Marys | Nonfiction | 658.812 BRI | Available |