Collection: Tech Book

Provide good information about what a local council is doing and how its perfomance compares with that of other councils. Process benchmarking can produce significant benefits for council and their communities by identifying ways to improve performance.

This study explores, establishes and analyses the costs and benefits of outsourcing public library services (namely acquisitions, cataloguing and processing) in a variety of contexts relevant to the NSW public library network.

Introducing performance contracting and the process involved, provides practical advice on how to set up a performance contract and what to look for in doing so.

Helps councils with the planning, design and management of open space which has a drainage function. Conatins principles, techniques and suggestions which are portable and within the expertise of councils to implement.

"In 2010, Ageing Disability and Home Care (ADHC), NSW Department of Family and Community Services began The Better Practice Project to explore new ways of providing Home and Community Care (HACC) services in NSW. The Better Practice Project aimed to support the adoption of evidence-based practice...