Collection: Tech Book

Discusses various forms of workplace aggression, public contact environment, personal contact skills, terminating client contact and post incident administration. The approach adopted is prevention oriented and is directed at personnel and office managers concerned to protect their staff form cli...

Showcases examples of the practical implementation of global sustainability and the triple bottom-line plus one (comprising environmental, social and cultural economic and governance dimensions) in the scholarship and operations of RMIT University

This paper is a background to the provision of services across the LGA and an overview of the history of Children's Services to set the context for the current and emerging issues.