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Resolving Conflicts at Work [electronic resource] : Ten Strategies for Everyone on the Job

Cloke, Kenneth2011
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The classic text on resolving workplace conflicts, fully revised and updated Resolving Conflicts at Work is a guide for preventing and resolving conflicts, miscommunications, and misunderstandings at work, including dozens of techniques for revealing how the inevitable disputes and divisions in t...
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Cloke, Kenneth2011
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