Business services : customer service : student workbook
Joel, Linda2019
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Place reservation for Business services : customer service : student workbookThis title will be of interest to all HSC Business Studies course students. It helps assess the skills and knowledge required to work effectively in a Business environment including identifying and working to organisational standards, managing workloads, and working as part of a team. The book covers all aspects of customer service at an introductory level including customer relations, identifying customer needs, delivering services or products and processing customer feedback. It also includes sample HSC style multiple-choice questions, short-answer questions, extended responses, crosswords, and other relevant activities. Marking guidelines and suggested answers are given for most questions and activities.
Main title:
Business services : customer service : student workbook / by Linda Joel.
Author:
Joel, Linda, author
Imprint:
Seven Hills : Five Senses Education Pty Ltd, 2019.©2019.
Collation:
73 pages : illustrations ; 28 cm.
Series title:
Audience:
Interest grade level: Secondary.
ISBN:
9781760322779 (paperback)
Dewey class:
650.076
Language:
English
Added title:
Subject:
Higher School Certificate Examination (N.S.W.) -- Study guidesCustomer service and relationsBusiness studies -- Examinations -- Study guidesBusiness studies -- Problems, exercises, etcHSC (Higher School Certificate) -- Business studiesBusiness studies education -- Examination questionsHSC (Higher School Certificate) -- Examination questionsHSC (Higher School Certificate)Business studies (HSC subject)Service industries -- Customer services
BRN:
368744
More Information:
| Location | Collection | Call number | Status/Desc |
|---|---|---|---|
| Penrith | Higher School Certificate | 650.076 BUS | Available |
| St Marys | Higher School Certificate | 650.076 BUS | Available |
Find it!
Total copies: 2
Available: 2
Place reservation for Business services : customer service : student workbook