Dealing with difficult people : 24 lessons for bringing out the best in everyone
Brinkman, Rick2006
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Life produces difficult people. At best they make life stressful and unpleasant. At worst, they can keep you from achieving important goals. But it is possible to bring out best behaviour. This book provides an approach to do so.
Main title:
Dealing with difficult people : 24 lessons for bringing out the best in everyone / by Rick Brinkman and Rick Kirschner
Author:
Imprint:
New York McGraw-Hill 2006
Collation:
108 p illustrations
Series title:
Contents:
Dealing with difficult people -- Recognize the 10 most unwanted behaviors -- Choose your approach -- Understand the four intents -- Understand the first intent: get it done -- Understand the second intent: get it right -- Understand the third intent: get along -- Understand the fourth intent: get appreciated -- Recognize the results of threatened intents -- Reduce differences -- Listen to understand -- Reach a deeper understanding -- Speak to be understood -- Project and expect the best -- Bring out the best in the tank -- Bring out the best in the sniper -- Bring out the best in the know-it-all -- Bring out the best in the think-they-know-it-all -- Bring out the best in the grenade -- Bring out the best in the yes person -- Bring out the best in the maybe person -- Bring out the best in the nothing person -- Bring out the best in the no person -- Bring out the best in the whiner -- Take the first three action steps.
ISBN:
007146333X (hbk)
Dewey class:
658.3145 DEA
Local class:
658.3145
Language:
English
BRN:
11598
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