Penrith City Council Customer survey : Monitoring resident satisfaction with Council performance
IRIS Research Ltd2003
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Scope and content: A telephone survey was conducted to evaluate resident perceptions of Council's performance in relation to a range of key services and facilities.
Main title:
Penrith City Council Customer survey : Monitoring resident satisfaction with Council performance / by IRIS Research Ltd for Penrith City Council
Author:
Imprint:
Wollongong NSW : IRIS Research Ltd, May 2003+
Collation:
various pagination
Notes:
2015 report presented to the Policy Review Committee meeting on 10 August 2015.
Contents:
Executive summary - Introduction - Background - Study objectives - Survey response - Survey accuracy - Attitude measurement - Survey results - Council services and facilities - Importance ratings - Summary of importance ratings - Satisfaction ratings - Summary of satisfaction ratings - Recreation, culture services and facilities - Waste, community health and safety - Environment protection - Infrastructure and traffic services - Planning and development services - Services and facilities for special needs groups - Council communication - Prioritising services and facilities - Quadrant analysis - Gap analysis - Council performance - Overall satisfaction - Drivers of satisfaction - Value for money - Staff performance - Interaction with Council staff - Courtesy and helpfulness - Efficiency in dealing with enquiries - Knowledge and competency of staff - Overall satisfaction with staff - Council operations - Council customer service centre - New services and facilities - Council information sources - Major issues of concern - City-wide issues - Neighbourhood issues - Appendix 1: Survey methodology - Appendix 2: Survey response - Appendix 3: Data tables - Appendix 4: Questionnaire - Appendix 5: Survey accuracy and confidence interval estimation
Dewey class:
352.0944
Language:
English
Subject:
BRN:
120334
| Location | Collection | Call number | Status/Desc |
|---|---|---|---|
| Research | Local Book | 352.0944 PEN | 2007 AddendumNot for loan (Set: 07 May 2019) |
| Research | Local Book | 352.0944 PEN | 2015 FinalNot for loan (Set: 07 May 2019) |
| Research | Local Book | 352.0944 PEN | 2011 FinalNot for loan (Set: 07 May 2019) |
| Research | Local Book | 352.0944 PEN | 2007 FinalNot for loan (Set: 07 May 2019) |
| Research | Local Book | 352.0944 PEN | 2005 FinalNot for loan (Set: 02 Jul 2015) |
| Research | Local Book | 352.0944 PEN | 2009 FinalNot for loan (Set: 07 May 2019) |
| Research | Local Book | 352.0944 PEN | 2012 FinalNot for loan (Set: 07 May 2019) |
| Research | Local Book | 352.0944 PEN | 2003 FinalNot for loan (Set: 10 Feb 2016) |
| Research | Local Book | 352.0944 PEN | 2003 FinalNot for loan (Set: 10 Feb 2016) |