People skills : how to assert yourself, listen to others, and resolve conflicts

Bolton, Robert1987

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Summary

A wall of silent resentment shuts you off from someone you love...You listen to an argument in which neither party seems to hear the other...Your mind drifts to other matters when people talk to you...People Skills is a communication-skills handbook that can help you eliminate these and other communication problems. Author Robert Bolton describes the twelve most common communication barriers, showing how these "roadblocks" damage relationships by increasing defensiveness, aggressiveness, or dependency. He explains how to acquire the ability to listen, assert yourself, resolve conflicts, and work out problems with others. These are skills that will help you communicate calmly, even in stressful emotionally charged situations. People Skills will show you * How to get your needs met using simple assertion techniques * How body language often speaks louder than words * How to use silence as a valuable communication tool * How to de-escalate family disputes, lovers' quarrels, and other heated arguments Both thought-provoking and practical, People Skills is filled with workable ideas that you can use to improve your communication in meaningful ways, every day.

Record details

Main title:

People skills : how to assert yourself, listen to others, and resolve conflicts / by Robert Bolton.

Author:

Bolton, Robert

Imprint:

Collation:

xv, 300 pages ; 21 cm.

Notes:

Previously published: Sydney: Prentice Hall of Australia, 1986.Includes index.Includes bibliographical references and index.

Contents:

Skills for bridging the interpersonal gap -- Barriers to communication -- Listening is more than merely hearing -- Fours skills of reflective listening -- Why reflective responses work -- Reading body language -- Improving your reflecting skills -- Three appraoches to relationships -- developing three-part assertion messages -- Handling the push-push back phenomenon -- Increasing your assertive options -- Conflict prevention and control -- Handling the emotional components of conflict -- Collaborative problem solving : seeking an elegant solution - Three essentials for effective communication -- Training for improved communication.

ISBN:

9780731800315 (paperback)

Dewey class:

302.2

Language:

English

Added title:

How to assert yourself, listen to others, and resolve conflicts

Subject:

Interpersonal relationsAssertiveness trainingInterpersonal communicationCommunication -- Psychological aspectsAssertiveness (Psychology)

BRN:

313110