IM and SMS Reference Services for Libraries [electronic resource] : (THE TECH SET® #19)
Amanda Bielskas2012
eBook
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Users want real-time answers to their reference questions wherever and whenever
they are. Increasingly, that means SMS and IM services. Providing those is
easier than you might think! This manual offers information on the technological
aspects of providing such a service, as well as how to create a training program
for librarians and how to build an internship program to expand the service. The
authors walk you through choosing the right software, including setting up a
Google Voice account instead of buying a cell phone for your text messaging
reference service. It also covers how to assess the needs of your library, get
staff buy-in to implement a new program and change the culture at your library,
as well as organize and implement a staff training program.
Main title:
Author:
Amanda Bielskas, Author
Imprint:
[Place of publication not identified] : ALA TechSource, 2012
Collation:
1 online resource (1 text file) (120 pages)
Audience:
General/trade
System details:
Platform: epubMode of access: Internet
ISBN:
9781555708450
Language:
English
BRN:
435102
Electronic access:
More Information:
| Location | Collection | Call number | Status/Desc |
|---|---|---|---|
| Online | Online resource (Member logon) | indyreads - eBook |